Policies

Policies / Transfers are custom and NON Refundable

 

1) Please check your roll before cutting for any color or sizing errors. If you cut the roll, it will void any replacement. If it is your error due to uploading and sizing incorrectly, it will not be replaced.

2) Check your roll for errors; colors may vary from screen to screen. 

3) We do our best to create the closest possible match with your input colors. However, some differences in shading may happen. DTF Transfers are printed with CMYK colors. Pantone colors are not always possible.  We DO NOT guarantee a ‘Pantone Match’.  Each computer monitor will show colors differently; make sure to calibrate your colors before placing an order.

4) If your image is pixelated or fuzzy, this means you did not upload a true 300 DPI resolution file.  The onus is on our clients to ensure the artwork meets our minimum required guidelines. We review the files but this does not mean that we will catch every file that has low resolution.  Sometimes the files are borderline – and you only see the low quality when the file is printed. We are not responsible for the image quality and we will not refund nor replace files that are low quality. 

5) We are not responsible for any ruined garments, it is your responsibility to test the product if you are not familiar or have pressed before.  We do not replace due to user error.

4) Keep Box to return if needed.  

5) DTF Transfers are nonrefundable.   

6) Defective transfer will be replaced with proof.

7) All errors must be reported within 72 hours of receiving the prints. If not warranty will void; why this rule, because to many people try to report errors 2 months later. NO Exceptions will be made.

8) We will request photos of these defects to approve claims and have the right to ask for prints to be returned in roll form  

9) All orders are printed in order as received and paid.

10) We ship went stated however we can not control the couriers and sometimes parcels are late.

 Required spec for printing

  • Resolution: 300dpi
  • Transparent background
  • Images must be trimmed tight. No outside artboard space.
  • The image must be the exact size you expect to be printed.
  • Do not reverse / mirror the image.
  • Avoid translucent design.
  • Minimum line width .5mm
  • Exact color accuracy cannot be guaranteed.
  • There may be slight variations in color for repeat orders.